1. Introduction and Acceptance
This End User License Agreement and Terms and Conditions ("Terms" or "Agreement") is a legally binding agreement between you ("you" or "User") and Sisu Taxi Oy ("Sisu Taxi", "we", "us", or "our").
Sisu Taxi Oy is a company registered in Finland (Business ID 3390677-3), with a registered address at Tullilasintie 31 A, 00770 Helsinki, Finland.
By downloading, installing, or using the Sisu Taxi mobile application ("App") and related services ("Services"), you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, do not use the App. This Agreement is solely between you and Sisu Taxi Oy; Apple Inc. and Google LLC are not parties to this Agreement (see Section 16).
2. License Grant and Scope of Use
This End User License Agreement and Terms and Conditions ("Terms" or "Agreement") is a legally binding agreement between you ("you" or "User") and Sisu Taxi Oy ("Sisu Taxi", "we", "us", or "our").
Sisu Taxi Oy is a company registered in Finland (Business ID 3390677-3), with a registered address at Tullilasintie 31 A, 00770 Helsinki, Finland.
By downloading, installing, or using the Sisu Taxi mobile application ("App") and related services ("Services"), you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, do not use the App. This Agreement is solely between you and Sisu Taxi Oy; Apple Inc. and Google LLC are not parties to this Agreement (see Section 16).
3. Eligibility and Technical Requirements
You must be at least 18 years old and legally capable of entering into a binding contract.
Use of the App is limited to Finland.
Requirements:
- A compatible smartphone (iOS or Android)
- GPS/location enabled
- Internet connection
Standard network or data charges may apply based on your provider.
4. User Accounts and Security
To use the App, you must register an account with your real name, phone number, and a valid payment method.
You agree to:
- Keep your login credentials confidential
- Notify us at support@sisu‑taxi.com of any unauthorized use
- Keep your information up to date
Sisu Taxi may suspend or terminate accounts for misuse or violation of these Terms.
5. User Obligations and Conduct
You agree to:
- Use the App lawfully and responsibly
- Not impersonate others or share your account
- Treat drivers respectfully
- Follow Finnish traffic laws
- Avoid carrying dangerous or illegal items
Unaccompanied minors are not permitted to use the Service.
Misconduct may result in suspension or reporting to authorities.
Clarification: Sisu Taxi Oy acts solely as a platform provider connecting users and independent drivers.
Sisu Taxi Oy is not a transport service provider and is not a party to the transport contract between you and the driver.
6. Driver Ratings and User Content
You may rate drivers using the in-app 1–5 star system.
- Public reviews are not displayed
- Uploading unrelated or offensive content is prohibited
- Abuse of the rating system may lead to suspension
Feedback can also be submitted via support@sisu‑taxi.com.
7. Payments, Fares, and Refund Policy
All rides must be paid through the App using supported digital payment methods:
- Stripe
- Apple Pay
- Google Pay
- PayPal
Fares include VAT and are shown before or after the ride. Cash is not accepted unless explicitly stated.
If you believe a charge is incorrect, contact support@sisu‑taxi.com within 30 days of the transaction.
Refund requests are handled case by case, in compliance with Finnish consumer protection laws.
For payment processing, see our Privacy Policy and Stripe’s Terms.
8. Third-Party Services and Components
The App integrates with:
- Google Maps
- Apple Maps
- Firebase
- Stripe
Your use of those services is governed by their respective terms and privacy policies.
9. Privacy and Data Use
We process personal data in compliance with:
- EU General Data Protection Regulation (GDPR)
- Finnish Data Protection Act (1050/2018)
We collect:- Contact information
- Location data
- Payment and transaction data
You have the right to:- Access and correct your data
- Request deletion ("right to be forgotten")
- Object or restrict processing
- Lodge a complaint with the Data Protection Ombudsman (Tietosuojavaltuutettu)
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, or loss.
Full Privacy Policy: https://sisu-taxi.com/privacy
10. Support and Complaints
Contact us:
For consumer issues:- Kuluttajaneuvonta (Consumer Advisory Service)
- Kuluttajariitalautakunta (Consumer Disputes Board)
11. Disclaimer of Warranties
The App and Services are provided "as is" and "as available".
We are not liable for:
- GPS or mapping inaccuracies
- Driver availability
- Third-party payment issues
- Temporary service interruptions
We disclaim warranties to the extent permitted by Finnish and EU consumer law.
12. Limitation of Liability
To the extent permitted by Finnish law:
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for third-party misconduct or delays beyond our control
- Our total liability shall not exceed €50 or your total app usage in the past 3 months, whichever is higher
This limitation does not affect your statutory consumer rights.
13. Termination
You may terminate your use at any time by deleting the App or contacting support@sisu‑taxi.com.
We may suspend or terminate your account for:
- Misuse or fraud
- Payment issues
- Violation of applicable law
This limitation does not affect your statutory consumer rights.
14. Modifications to Service and Terms
We may update these Terms or modify the App at any time.
You will be notified of material changes via:
- In-app notifications, or
- Email
Continued use after notification means you accept the updated Terms.
Please review https://sisu-taxi.com regularly for the latest version.
15. Governing Law and Dispute Resolution
This Agreement is governed by Finnish law.
Disputes should first be handled via our support team.
If unresolved, you may contact:
- Consumer Advisory Service (Kuluttajaneuvonta)
- Consumer Disputes Board (Kuluttajariitalautakunta)
You may also use the EU Online Dispute Resolution (ODR) platform.
16. App Store Terms and Third-Party Beneficiaries
We acknowledge:
- Apple Inc. and Google LLC are not parties to this Agreement
- Apple and Google are third-party beneficiaries who may enforce certain terms
Use of the App is also subject to:- Apple Media Services Terms and Conditions
- Google Play Terms of Service
17. Additional Provisions
Severability: If any provision is held invalid, the remaining terms remain in effect.
No Waiver: Failure to enforce a term is not a waiver of rights.
Assignment: You may not transfer your rights or obligations without written consent.
Entire Agreement: These Terms and the Privacy Policy form the entire agreement.
No Employment Relationship: Drivers are not employees of Sisu Taxi Oy.
Force Majeure: We are not liable for events beyond our reasonable control (e.g., strikes, natural disasters, pandemics).
Translation: The English version prevails.
Contact Information
Sisu Taxi Oy