Privacy Policy
Website: https://www.sisu-taxi.com
At Sisu-Taxi Oy, we respect your privacy and are committed to protecting the personal data of our users, drivers, and partners.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile application, website, and related transportation services in Finland.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act (1050/2018).
1. Data Controller
The data controller responsible for your personal data is:
Sisu-Taxi Oy
Address: Tullilasintie 31 A, 00770 Helsinki
Email: support@sisu-taxi.com
Phone: +358 465 480 460
Website: https://www.sisu-taxi.com
2. What Personal Data We Collect
We collect and process the following categories of personal data:
a. Rider Information:
- Name, phone number, and email address
- Location data (pickup/drop-off points, ride routes)
- Payment information (processed securely via third-party providers)
- In-app communication and customer support messages
b. Driver Information:
- Name, contact details, driver’s license details
- Vehicle information (registration number, model)
- Geolocation and route tracking data
- Banking and settlement details
- Tax-related and identification information as required by Finnish law
c. Technical & Usage Data:
- Device identifiers (device ID, operating system)
- App usage data and crash logs
- IP address, timestamps, and browser information
3. Purpose of Processing
We use your personal data to:
- Provide and operate the Sisu-Taxi ride-hailing and driver management platform
- Match riders and drivers efficiently
- Ensure safety, reliability, and compliance with Finnish transport regulations
- Communicate with users regarding rides, accounts, and support requests
- Fulfill legal reporting obligations (e.g., Traficom)
- Improve and develop our services through analytics and performance insights
4. Legal Basis for Processing
We process your personal data in accordance with Article 6 of the GDPR under the following legal bases:
- Consent: e.g., when you create an account or agree to marketing communications
- Contractual necessity: to provide and manage ride services
- Legal obligations: such as reporting to Traficom or fulfilling accounting duties
- Legitimate interests: ensuring security, fraud prevention, and service optimization
5. Data Sharing & Transfers
We do not sell or rent your personal data. We may share data with:
- Trusted third-party service providers (e.g., payment processors such as Stripe or ApplePay)
- Finnish transport authorities (e.g., Traficom)
- Law enforcement or regulatory bodies when legally required
We do not transfer personal data outside the European Economic Area (EEA).
If data must be processed by a partner outside the EEA, appropriate safeguards (e.g., Standard Contractual Clauses) will be applied in accordance with GDPR.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described:
- Ride and payment records: up to 6 years (as required by accounting laws)
- Support and dispute handling: as long as needed for resolution
- Marketing data: until consent is withdrawn
Once the retention period ends, data is securely deleted or anonymized.
7. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Data portability (to receive your data in a structured format)
You can exercise these rights by contacting us at: support@sisu-taxi.com
You also have the right to file a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).8. Data Security
We apply appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data transmission (HTTPS, TLS)
- Secure servers and data storage within the EEA
- Role-based access controls for employees
- Regular system audits and monitoring
9. Cookies & Tracking
We use cookies and similar technologies to enhance service functionality and analyze app usage.
Essential cookies are required for operation, while analytics or marketing cookies are only used with your consent.
You can manage your cookie preferences through your browser or device settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website, and if the changes are significant, we will notify you via the app or email.
11. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact:
Sisu-Taxi Oy
Address: Tullilasintie 31 A, 00770 Helsinki
Email: support@sisu-taxi.com
Phone: +358 465 480 460
Website: https://www.sisu-taxi.com
By using Sisu-Taxi services, you acknowledge that you have read and understood this Privacy Policy.